In this conversation, Paula has invited offshoring expert Tiffany English to discuss offshoring and in particular, how to make a success of hiring a Filipino VA.

Tiffany starts with sharing the difference between offshoring versus outsourcing and the various skills and roles that Filipino offshore resources can excel in including how much this has evolved over the last 10-15 years. 

 

Tiffany provides insights into managing offshore teams, including the importance of clear expectations and regular communication, shares the average costs of hiring offshore resources and the various options and benefits of working with an offshore provider. 

 

She also shares wisdom about the cultural differences and what’s required to build an offshore team that is going to both integrate and succeed for the long term in your business. 

 

Highlights:

• Offshoring versus outsourcing - the differences and what works best for each
• How Filipino offshore resources have evolved beyond traditional admin roles and what roles and skills they can excel in
• The key elements for managing offshore teams to make them a long term success
• Considerations before you embark on offshoring
• Choosing the right provider and what options are available to you
• Typical costs of hiring a full time offshore resource, compliance requirements and benefits

 

Chapters:

00:00 Introduction and Background

02:11 Understanding Offshoring and Outsourcing

03:39 Full-Time vs. Part-Time Offshore Employees

04:32 Roles and Skills of Offshore Filipino Resources

06:32 Evolution of Offshore Roles

08:38 Managing Offshore Teams

10:33 Considerations for Offshoring

12:00 Cost of Hiring Offshore Resources

13:20 Pros and Cons of Offshoring

16:38 Working with Offshore Providers

18:14 Additional Benefits of Offshoring

21:37 Final Thoughts and Contact Information