Welcome to our new Client Lessons series.

These are short sharp episodes where Paula Maidens draws on her client coaching calls each week to share a key lesson, learning or tip in a way that is quick and easy for you to digest.

Client Lesson Summary 

In this episode, we discuss the critical considerations when hiring someone to deliver the same services you provide, meaning when you are hiring someone to do more of what you already do.

This applies to every single business owner and business type, whether you are service-based, e-commerce, in person or remote… It's essential to decide and distinguish between tasks that must be standardised and what areas can vary or where creativity can flourish.

Tune in to hear practical examples and tips on how to ensure your team maintains the quality and integrity of your brand while allowing room for individual expression.

Key Points:

• Introduction (00:00 - 00:30)
• Understanding Standardisation vs. Creativity (00:30 - 01:00)
• Example 1: Yoga Studio (01:00 - 02:30)
• More examples in different industries (02:30 - 03:00)
• Considering the customer experience (03:00 - 04:00)
• The importance of avoiding assumptions (04:00 - 04:30).
• Conclusion & Summary of key takeaways (04:30 - 05:00)